Claims center service change

Claims center expands phone hours to better serve customers!

ESD has expanded the hours customers can apply for new unemployment benefits claims by phone. In addition, we have increased the hours that claims agents are available to answer general questions about benefits and weekly claims.

The claims center number at 800-318-6022 accepts customer calls Monday through Friday, from 8 a.m. to 4 p.m. (except holidays), as follows:

  • Monday: No new applications. Open only for questions about weekly claims and other general questions.
  • Tuesday: New applications for those with Social Security numbers ending in 0-3. Open for questions about weekly claims and other general questions.
  • Wednesday: New applications for those with Social Security numbers ending in 0-6. Open for questions about weekly claims and other general questions.
  • Thursday and Friday: Everyone (Social Security numbers ending in 0-9) can submit new applications. Open for questions about weekly claims and other general questions.

If people have access to a computer, they can apply for benefits, ask questions and more, 24 hours a day, seven days a week, via our eServices website at https://secure.esd.wa.gov.

Customers can also submit weekly claims by phone using our automated phone service at 800-318-6022.