Qtrac training resources 

Office Onboarding to Qtrac

• WorkSource Office Onboarding Checklist – Please use this checklist to ensure your WorkSource office and staff are ready to onboard to Qtrac (updated 8/20/21)
• WorkSource Office Request for Qtrac Configuration Worksheet – Please use this worksheet to help with planning your WorkSource office appointment settings (updated 9/24/21)

Questions & Answers

• Statewide Scheduler - Qtrac FAQ (updated 6/21/21)
• Super User - Qtrac FAQ (updated 7/30/21)

Training Playbook

• Qtrac Training Playbook for WorkSource Staff (updated 10/14/21)
• Qtrac Training Playbook for WorkSource Super Users (updated 10/14/21)
• Qtrac Walk-in Training Playbook

Training Videos

• Qtrac Training Video - Walk-in Feature (added 9/24/21)
• Qtrac Training Video – WorkSource Staff (updated 6/22/21)
• Qtrac Training Video – WorkSource Super User (updated 6/30/21)
  • Super Users please note: Operation Hours and Appointment Settings management have been removed from Super User permissions as of 6/30/21.
• Book, Edit, & Assign Appointments
• Check In, Call, & Serve Appointments

Other Resources

• Qtrac Desk Aid (updated 7/14/21)
• Qtrac Glossary (updated 8/30/21)