Since mid-January we’ve been collecting Voice of the Customer (VoC) feedback. It’s l being used to inform the development of the new WorkSource case management system – called WAWIN.
See all of the feedback from six VoC sessions held around the state. The feedback is organized by program (see tabs within the excel file).
Next, the feedback will be translatedinto system requirements and user stories. In plain talk, that means “Here’s what I want the system to do so that I can _____________.”
These system requirements and user stories will be posted to this site once developed. Stay tuned for more!