Extra! Extra! Read all about it!
Employment Security has launched an email newsletter to keep interested individuals up-to-speed on the new case management system for WorkSource.
It’s directed to WorkSource employees and system partners, and features progress reports, educational articles and upcoming events connected to the project.
“We know folks are super busy and get bombarded with emails,” said Cindy Fulton, Voice of the Customer lead for ESD’s Workforce Information & Technology Services Division. “We hope this email newsletter will make it easier for employees to stay up-to-date on the project.”
If at any time you wish to stop receiving this newsletter, you can opt out by selecting the unsubscribe link at the bottom of this email.
New WorkSource case management system gets a name: WAWIN
Product naming is considered a critical part of the branding process for any company or organization and invariably impacts customers’ perception of the product itself.
That’s why considerable thought was put into choosing WAWIN as the name for the new WorkSource case management system. It will replace ETO (Efforts to Outcomes).
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| Cynthia Forland |
“It was important for us to distinguish it from the current system and to incorporate ideas received from WDCs, partners and Employment Security employees,” said Cynthia Forland, assistant commissioner for ESD’s Workforce Information & Technology Services Division.
Staff and partners submitted 27 different name ideas for the case management system during Voice of the Customer sessions held across the state earlier this year. From that starting point, Forland’s goal was to select a name that:
- Is easy to remember.
- Reflects its value to Washington’s employers and jobseekers.
- Honors the suggestions submitted.
According to Forland, “WA” refers, of course, to Washington. The “W” in WIN represents the Workforce Innovation and Opportunity Act. The “I” stands for integration across programs, and the “N” recognizes that the system is ultimately an information technology network to support all WorkSource activity.
“The name is easy to remember and our plan is to make WAWIN something we can all be proud of,” said Forland.
From now on, this newsletter will be referred to as WAWIN News. Articles will use WAWIN when referring to the WorkSource case management system.
WAWIN Voice of the Customer conferences coming soon
Employment Security will host two two-day conferences to give WorkSource employees and partners an opportunity to learn, ask questions and provide input on the new WorkSource case management system – called WAWIN.
Participants will have several breakout sessions to choose from over the two days, including ample time to share program-specific functionality ideas, learn how ETO and WAWIN will both be supported through the service desk, and the WAWIN training plan. There’ll also be demonstrations of the technology used by Monster Government Solutions for the project.
“Get ready,” said Cindy Fulton, Voice of the Customer lead for ESD’s Workforce Information & Technology Services Division. “These events will be the highlight of your year. Come prepared to listen, learn and share your ideas.”
The first conference will be in Wenatchee in late May. The second will be in Seattle in early June. Participation is free.
A Save the Date email will be sent out soon, with more details.
WAWIN prototype demonstration available for viewing
People often a say a picture is worth a thousand words.
Well, that definitely holds true for the WebEx video produced by Monster Government Solutions, demonstrating a prototype of the WAWIN case management system.
The demonstration provides a high-level overview of features planned to be included in WAWIN. It runs roughly 19 minutes.
Some features may appear differently in the final buildout of WAWIN and there may be additional features added that weren’t initially planned. After you watch it, you can submit comments or ideas about functionality on the Workforce Professional Center website.
Watch it now. It may take a few seconds to load.