This article describes how to clear your browser's application cache, which includes cookies and offline browser data.  This is a common and critical step in troubleshooting issues with online applications (such as Outlook Web Access, ETO, and other high-function web applications).  The steps provided here work with all major browser (IE, Firefox, Chrome, Safari).

  1. Press Ctrl-Shift-Delete on your keyboard
    image of keyboard with the control, shift, and delete buttons pressed simultaneously
    • Your browser will let you choose a period of time from which to delete from; you should select "All Time" or the equivalent to increase the chances of success
  2. Close your browser
  3. Reopen your browser

Last Updated By: Eric Lee (elee@esd.wa.gov)
Last Updated: April 27, 2018