Workforce system technology
The Information and Technology Division (ITSD) of the Employment Security Department (ESD) manages, develops, supports and maintains the agency’s computer systems, web technologies, network and data communications, its mainframe security and agency data. We also provide technical assistance for installation and operation of computers and software.
The ITSD WorkSource System Support (WSS) Team is integral to the successful administration of job seeker and employer services and re-employment services within ESD. We are responsible for the IT configuration, administration, analysis, training and support of technology used to support internal and external stakeholders within the WorkSource line of business.
Please use the links on the left to navigate to system information.
How do I report an issue with ETO, Qtrac or WorkSourceWA?
- Submit a service request ticket through the ESD Technical Solutions Service Desk Request Online or email this Service Request Form to ESDDLITSDTechnicalSolutions@esd.wa.gov if you are experiencing an ETO, Qtrac or WorkSourceWA.com issue. Review this checklist of things to try before submitting a service ticket.
- Work stoppage: If you have an issue stopping your ability to work entirely, call the ESD Technical Solutions Service Desk in the Olympia area at 360-507-9700 or outside the Olympia area, toll-free at 877-397-1212.
WorkSource system's announcements
Employment Security Department launched a method for communications about Unemployment Insurance, Businesses, Rulemaking and Policy, Labor Market and Performance Analysis, WorkSource and WDA Virtual Job Fairs, and other business news. Stay up to date and receive these announcements by subscribing to GovDelivery
Questions about the Technology tab or page content?
Contact Lynn Aue, IT Systems Trainer at email@example.com with questions about the Workforce Professionals Center (WPC) Technology tab or concerns about page content.