Leading people
Supporting, motivating and engaging teams
Promoting Team and Workplace Resilience During COVID-19
44-minute video from the Washington State Department of Health
Does Resilience Really Exist? How to Build a Psychologically Resourceful Workforce
Article on the Forbes website
Preventing Burnout is About Empathetic Leadership
Article on the Harvard Business Review website
Preventing Agent Burnout
Article on the Contact Center Pipeline, a website focused on the specific needs and challenges of working in a call center
Stress, Trauma, Compassion Fatigue, Burnout and COVID-19: What you can do Right Now to Support Your Team
Article on The Arc, a website focused on creating an inclusive society where people reach their full potential
Handouts
- COVID-19 Building Workplace Resilience
From the Washington State Department of Health (.pdf document)
- Understanding and Addressing Compassion Fatigue During COVID-19
Presentation by Dr. Michael F. Barnes at the Foundry Treatment Center in Colorado (.pdf document)