Leading people

Supporting, motivating and engaging teams

Promoting Team and Workplace Resilience During COVID-19

44-minute video from the Washington State Department of Health

Does Resilience Really Exist? How to Build a Psychologically Resourceful Workforce

Article on the Forbes website

Preventing Burnout is About Empathetic Leadership

Article on the Harvard Business Review website

Preventing Agent Burnout

Article on the Contact Center Pipeline, a website focused on the specific needs and challenges of working in a call center

Stress, Trauma, Compassion Fatigue, Burnout and COVID-19: What you can do Right Now to Support Your Team

Article on The Arc, a website focused on creating an inclusive society where people reach their full potential