The WIT Hub
The WorkSource Integrated Technology (WIT) replacement project is bringing new tools to staff and customers. This includes a new WorkSourceWA.com and WA Works, the new case management system for WorkSource professionals.
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WA Works and WorkSourceWA.com are now live! Learn how to access WA Works.
Updates and Town Hall
Updates for June
- WorkSourceWA.com is now live, check out the new site.
- WA Works is live and all areas should now have access.
- ETO will be read-only until June 30.
- Check your Learning App for new training materials.
- Catch up on Town Hall. Watch the June 5 recording on YouTube.
- The June 26 Town Hall was rescheduled. Stay tuned for a new date.
Key resources for June
- WorkSourceWA staff tool kit (PDF, 209 KB).
- Updated services catalog for WA Works (EXCEL, 67KB).
- WA Works services by program (EXCEL, 59KB).
Share your feedback or ask questions by using this Microsoft Form.
Accessing WA Works
Once your leadership confirms your area is ready, use the URL below to access both WA Works and the Learning App. Please wait to log in until you get confirmation that your area is ready.
Be sure to bookmark this URL: waworks.com.
If you have already logged into the Learning App, you should be able to log into the live site. If you are logging in for the first time, you will follow these instructions:
- For non-ESD users, view the starter kit (non-ESD).
- For ESD users, view the starter kit (ESD).
Town Hall
We are rescheduling the June 26 Town Hall. Stay tuned for a new date!
In the meantime, you can watch recordings from past events on our YouTube playlist.
How to get help
Follow these steps to get help with WA Works and the new WorkSourceWA.com.
Step 1: Review available materials
- Go to the Learning App to access training materials, guidance and desk aids.
- For help supporting customers with the website, read the WorkSourceWA staff tool kit (PDF, 209 KB).
Step 2: Contact your local super user
If you still cannot find the answer, contact your local super user. Super users can answer questions, provide guidance and troubleshoot common issues.
Step 3: Submit a support request
If your issue still cannot be resolved, go to Helix to submit a support request.
Only WA Works users can access Helix. If you need access, contact your local super user.
Step 4: Share critical issues with leaders
If you are reporting a critical issue, be sure to share it with your local leadership team.
Issue tracker
Help us avoid duplicate support tickets and stay informed. Check our issue tracker for reported issues and their status.
View below or open the issue tracker in a new page.