WIT Replacement Project

WIT is defined as the Efforts-to-Outcomes (ETO) and the labor exchange technology that is used by Washington WorkSource. The WorkSource Integrated Technology (WIT) Replacement Project is a statewide initiative that's critical for re-employment service delivery to employers and job seekers as well as meeting state and federal reporting requirements. Scope includes replacing the WIT case management system for WorkSource system staff, which include ESD employees, partners and stakeholders. And replacing the public facing WorkSource WA labor exchange system, which job seekers and employees use to access WorkSource system services. 


Share your input 

Please use this link to share your ideas, questions and concerns related to the WIT replacement project. 


What's going on with the project?

September Plans:

  • Host the WIT Town Hall on Friday September 15th at 9am and 2:30pm.

  • Continue collecting customer journey feedback that will influence future WIT system design.

  • Close the WIT Training needs assessment survey and analyze the results.

  • Finalize and submit the supplemental Decision Package to request ongoing project funding.

August 2023 Status Report

August Highlights (completed work): 

  • Steadily worked with stakeholders and project leadership to draft a statement of work and contract for the new IT vendor.

  • Completed the Service Catalog work, including State EcSA! Submitted to I&T Advisory Committee for review and approval.

  • Training Advisory team launched the Training Needs Assessment to collect valuable feedback on staff training needs.

  • Product team began design work for deskside common intake and eligibility.

July 2023 Status Report

Project resources 

Project deliverables

2023 Project timeline (click image to expand)

 2023 WIT replacement project timeline


Town hall recordings

Sept. 15, 2023 Presentation | Video

July 21, 2023 Video | Key Takeaways

May 19, 2023 Presentation | Key Takeaways | Video

Mar. 17, 2023 Presentation | Video

Jan. 20, 2023 Presentation | Video

Oct. 28,2022 Presentation | Video 

Aug. 26, 2022 Presentation | Video 

June 24, 2022 Presentation | Video 

April 22, 2022 Presentation | Video    

Feb. 25, 2022 Presentation | Video  

Future town hall events

Town Halls are held at 9 a.m. and 2:30 p.m. on the 3rd Friday every other month. The schedule of upcoming 2023 dates is below.

  • November 17