The WIT Hub

Coming this November! Say hello to WA Works, the new case management system for WorkSource professionals. Plus, WorkSourceWA.com is getting a serious makeover. Say goodbye to ETO and welcome a whole new upgrade.


Updates and events


April project highlights



Town Hall

Tune into our Town Hall virtual events to get project updates, see how WA Works and WorkSourceWA.com are being developed and ask questions. Join us every other month on Fridays from 11 a.m. to 12 p.m.

Upcoming Town Halls 

Download the calendar invite to the next event.

  • June 27
  • July 25
  • Aug. 22
  • Sept. 19
  • Oct. 17 








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Past Town Halls

Watch the latest recording or view past events on YouTube.

April 4, 2025 - slides | recording

Ready. Set. Go! - Your path to launch

We've got you covered, so you can launch into WA Works and WorkSourceWA.com with confidence.

Our support doesn't end there - we will be with you before and after launch. We are currently working on a Ready. Set. Go! overview that will guide you through each phase on the path to launch. Check back soon for more details!




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Training and readiness

Get ready for WA Works and WorkSourceWA.com with our change management and training teams!

Training

A training page is coming soon, and we'll keep you updated as information becomes available. In the meantime, learn more about our training approach in the WorkSource Staff Training Overview.

Our training approach:
  • WDA liaisons will help design training and provide local support.
  • Content will be tailored to functional skills and responsibilities.
  • Diverse training methods will help you train the way you learn best. Methods include in-product resources, self-paced e-learning, in-person and virtual training, desk aids, and more.



Change management

Read our local change plans and learn more about the change agent network on the WIT Change Management page.




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Intro to WIT

Discover 3 fast facts everyone should know about the WorkSource Integrated Technology project.


1. WA Works and WorkSourceWA.com form a single integrated solution

Job seekers and employers create an account and use tools on the website. Customer information from self-registration and self-intake on the website is automatically entered into WA Works. WorkSource professionals can seamlessly pick up where the customer left off, from deskside intake to programmatic support.

Watch the self-registration demonstration video and see the WIT diagram for a visualization of the integrated solution.


2. The new WorkSourceWA focuses on customer experience

Take a closer look at the key changes in the WorkSourceWA.com 1-pager PDF.

Current WorkSourceWA experience

  • Confusing navigation
  • Hard to scan with long text blocks
  • Unclear what actions to take
  • Limited control over updates (Monster-owned)
  • Combined job seeker and employer information



NEW WorkSourceWA experience

  • Clear, intuitive navigation
  • Shorter, more concise text
  • Guided user content with clear actions
  • Washington state owned for full control
  • Clear paths for job seekers and employers

3. WA Works will replace ETO, improving the WorkSource professional experience

Take a closer look at how WA Works will be different than ETO in the key changes 1-pager PDF.

ETO experience

  • Partners cannot work together
  • No autosave, work is lost when sessions time out
  • Anyone can edit anything
  • Fails to meet reporting requirements
  • Training is inconsistent and unhelpful



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NEW WA Works experience

  • Inter-system access and referrals
  • Auto save during key actions
  • Role-based access and controls
  • Flexible and robust reporting system
  • In-product access to training resources

Feedback and questions

Frequently asked questions

Find answers to common questions in the WIT FAQ logbook.
Not finding what you need? Submit a question using the WIT feedback form. 


WIT feedback form

Ask questions or share ideas, feedback or pain points with the project team.
Open the WIT feedback form or scan the QR code to submit your feedback. 


Opportunities for engagement

There are two ways to interact with the project team in real-time. 

  1. Join a Town Hall for updates and live Q&A.
  2. Provide feedback on the products as they are being developed - learn more on the Sprint Review page.



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Project management

Find project resources, deliverables, documentation and plans.

Status reports






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Project deliverables and plans