ETO training resources 

WDA Contacts-trainers-Program Operators and Specialists

WDA Contacts-Trainers-Program Operators - Contains WDA/WDC contacts, WDA Offices, Employment Connections Program Operators and Support Specialists, One-Stop Operators, Data Corrections Contacts. Each WDA is listed by area and includes contact information for their local trainers, program subject matter experts, and One Stop Operators. Please contact the WSS Team with changes to this form at


ETO basic and refresher training

Beginning in July 2022, ETO Basic training transitioned from a 3-hour live training to 3 recorded training modules. The video series contain the same material covered in the live trainings previously provided by the WorkSource Systems trainer. ETO basic trainings are designed for new users to gain access to the case management system in accordance with ESD policy requirements and allow all staff to use as a refresher anytime.

The modules cover ETO basic functionality, Workforce Professional Center resources and an overview of the WorkSourceWA job match system to assist staff in case management and business service delivery.

The training modules do not cover policies, procedures, or program specifics. Program specific training is provided by Program Operators and specialists, supervisors, leads and program subject matter expert at your local office.

ETO Basic or refresher training agenda

ETO Basic training Module 1 is an overview of the WPC tabs covering workforce-development data, resources, policies, and events across Washington state. 

ETO Basic training Module 2 details training resources for ETO, WSWA, Qtrac scheduler and important technology resources. 

ETO Basic training Module 3 covers the ETO services catalog, and overview of ETO functionality, and resources found on the WSWA job board.

ETO training accounts are available for trainers to use while training staff. Follow the instructions in this desk aid on how to request training accounts.

After watching the 3 training videos, take the ETO Basic Training Knowledge Review  to test you on what you learned from the online trainings. Submit the test to your supervisor to demonstrate you completed the required trainings. Supervisors and trainers can request the answer key by sending an email to 


Case management training
Other training

This category will contain trainings not related to case mangement or business services