Training Documents

• Adding a local program and contract guidance available for Department Head role
• Checklist of things to do before submitting a service request
• Customer management ETO guide - Staff version 3
• Customer management ETO TouchPoint quick guide
• Customer management glossary
• ETO Project-Program Management Training
• ETO Project-All User Refresher Training
• Finding a participant in ETO
• Measurable Skills Gain (MSG) guidance - Documenting and recording progress
• MSG - Recording Measurable Skills Gain in ETO
• MSG - Running the Measurable Skills Gain report
• Opt-out of data sharing in ETO
• Recording an Employer Event touchpoint and running the report
• Reopening a closed program enrollment

Refresher Training

• ETO Basic/Refresher Training Video
  • ETO Basic/Refresher Training Agenda
  • ETO Basic/Refresher Pre-Training Prep

• 8-15-19 VIDEO - Resources, Access Approver, Log In, NDA, Disabled accounts, Manage User Settings, Navigation Bar Features & Widgets, Participant Dashboard, Log off, Security Timeout, Support
  • 8-15-19 User Guide

• 8-22-19 VIDEO - WSWA Seeker Account Creation, WSWA features with and without account, WSWA data to ETO, Self-Services vs Staff Assisted Services, Training Resources
  • 8-22-19 User Guide

• 8-29-19 VIDEO - Different ways to record Touchpoints
  • 8-29-19 User Guide

• 9-5-19 VIDEO - Program Management, case managed vs non-case managed ISD, WIOA basic vs full eligibility application Touchpoint, qualifying service
  • 9-5-19 User Guide

• 9-19-19 Video - Case management, program enrollments, qualifying services, outcomes vs system exits
  • 9-19-19 User Guide

• 9-26-19 Video - Workforce Professionals Center (WPC), Employer record structure, Impersonation, Employer tabs in WSWA, Job Match
  • 9-26-19 User Guide

• 10-3-19 Video - How to find a recruiter from a job listing number, case notes and adding, editing group services
  • 10-3-19 User Guide
  • Finding an Employer or Recruiter in ETO

• 10-10-19 Video - WIOA Title I
  • 10-10-19 User Guide

• 10-17-19 Video - Access Approver
  • 10-17-19 User Guide

• 10-24-19 Video - ETO RT Entering a Group Service
  • 10-24-19 User Guide

• 11-7-19 Video - Staff Dashboard Features
  • 11-7-19 User Guide

• 11-14-19 Video - Employer and Job Posting Reports
• 11-14-19 User Guide
  

• 11-21-19 Video - Basic Services Report Non WIT Integration and ITSS Services TPS
  • 11-21-19 User Guide

• 12-12-19 Video - Entering Business Services TouchPoint
  • 12-12-19 User Guide

• 12-19-19 Video - WIN0100 Guidance on Entering Outcomes for TItle 1 Youth School Status at Exit
• 12-19-19 User Guide

Contacts List

WDA Contacts-Trainers-Program Operators - Contains WDA/WDC contacts, WDA Offices, Employment Connections Program Operators and Support Specialists, Data Corrections Contacts. Each WDA is listed individually by area and includes contact information for their local trainers, program subject matter experts, and One Stop Operators. Please contact the WSS Team with changes to this form at esdgpwssteam@esd.wa.gov