Technology Resources

WorkSource Resource and Training Room computers and printers for public use

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Computers for public use
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Other resources:
- Adobe Connect Instructions
- Cisco Webex Boards

Windows 11 Update

Background

One page overview of the Windows 11 project

What's happening

Between now and July 1, we are upgrading all ESD end-user devices from Windows 10 to Windows 11. Windows 11 is the latest computer operating system (OS) from Microsoft. All individual ESD staff laptops and workstations, conference room computers, public facing computers in WorkSource Centers and various other devices and servers will be updated.

This upgrade reflects our commitment to offer enhanced security, streamlined performance and a modern experience that supports innovation and efficiency. We are excited to create an environment where technology not only supports but elevates the vital work everyone across ESD do every day.

Why we are moving from Windows 10 to Windows 11

Microsoft support for Windows 10 ends Oct. 14, 2025.
Moving to Windows 11 keeps ESD up to date for the security of our computers and our data.

What's changing

Look and feel: User interface changes, new layouts, features such as the centered ‘START’ menu, new taskbar, and updated settings.
Productivity features: New productivity tools like snap layouts and snap groups, virtual desktops, and other features that enhance multitasking and workflow efficiency.
Technical and security improvements: These improvements will have minimal impact on how ESD staff work.

How we are planning to prepare agency staff to avoid disruption

Testing, testing and more testing
- Work with technical staff, non-technical staff and accessibility experts.
Division-by-division rollout plan
- Identify volunteer early adopters from each division.
- Stagger dates the Windows 11 upgrade will be available to division staff.
- Allow a 14-day timeframe for staff to self-install the update on individual laptops.
Technical support
- Prepare ITSD support teams to handle common issues and questions that may arise.
- Provide an easy process for staff to report issues and get help.

Division roadshow meetings

We are conducting meetings with every division or office across ESD to:

Share more details about the transition to Windows 11.
Identify “early adopters” from each division to participate in the testing process. We will work with early adopters to identify unique, business-critical software and applications to make sure everything works in Windows 11.
Confirm the date when the Windows 11 upgrade will be available to the full division staff.
Identify and discuss concerns and questions.

Current division rollout schedule to receive Windows 11 update ( as of Jan. 16, 2025)

NOTE: This schedule may be subject to change as we learn more through the testing process with early adopters.

The first date is when division staff will receive the Windows 11 update. The second date is the final day staff can self-install the update.

Feb. 10 – 24
- Information Technology Services
March 17 – 31
- Executive Programs
- Product, Planning & Performance
April 14 – 28
- Employment System Policy & Integrity
- Financial Services
- Human Resources
May 12 – 26
- Labor Market Information and Research
- Leave & Care
- Unemployment Insurance Customer Support
June 16 – 30
- Administrative Services
- Customer Compliance
- Workforce Services

Register to attend a Windows 11 information session

Find out what’s changing and what's new as ESD upgrades from Windows 10 to Windows 11. The session will include side-by-side comparisons and demonstrations of new or improved productivity features to help you do your daily work more efficiently. Please come with your questions or concerns.

Here is a link to the recording of the Windows 11 information session, held on Feb. 5, 2025: https://www.youtube.com/embed/YUaj3lWlrWo?si=5WFkMH7o3vnKflrJ

Resources

Preparing for the Windows 11 upgrade

How to create disk space on your computer
How to back up your files onto OneDrive
How to back up your bookmarks in Edge
How back up your bookmarks in Chrome

Questions?

If you have project-related questions, please reach out to the Windows 11 project manager, Lauren Heller at lauren.heller@esd.wa.gov.

WorkSource system's announcements

Employment Security Department launched a method for communications about Unemployment Insurance, Businesses, Rulemaking and Policy, Labor Market and Performance Analysis, WorkSource and WDA Virtual Job Fairs, and other business news. Stay up to date and receive these announcements by subscribing to GovDelivery

How do I report an issue with ETO or WorkSourceWA?

Submit a service request ticket through the ESD Technical Solutions Service Desk Request Online or email this Service Request Form to ESDDLITSDTechnicalSolutions@esd.wa.gov if you are experiencing an ETO or WorkSourceWA.com issue. Review this checklist of things to try before submitting a service ticket.
Work stoppage: If you have an issue stopping your ability to work entirely, call the ESD Technical Solutions Service Desk in the Olympia area at 360-507-9700 or outside the Olympia area, toll-free at 877-397-1212.

Teleworking resources

Refer to this guide for help with Teleworking Technical Reference Guide.

Microsoft Teams

Webex

Webex is a convenient application that connects you to online meetings and trainings. Unsure how to use this valuable tool? Browse this Webex handbook.

The IT Division created some convenient how-to videos.